Terms And Conditions - Delivery Policy

Terms & Conditions And Order Cancellations (Up to 14 days after delivery)

 

Yes Orders can be cancelled within 14 days from receipt.

Please inspect goods on delivery.

If for any reason you are not satisfied or see any damages please sign as damaged.

Do not install any goods until unless you are satisfied with the products.

It is the customer's responsibility to ensure goods are in good order and the correct shades before passing them on to any tradesmen.

Please do not commence any work before delivery of goods as delays can occur with the

We do not guarantee to match our goods to other retailers in any way or form of colour and finish as different retailers have different nature of tiles / goods / materials and ours may differ from theirs. 

A full refund is given minus any postage paid if the items are received back in full by us in a resalable condition.

It is up to the customer to send the goods back if they need to however we can arrange a collection for a charge depending on the area you live in.

There is a 20% restocking charge on all orders which are being returned.

If we collect then collections are charged at £48 per pallet .

 

Due to the manufacturing process products may vary in shade, tolerance and calibration this is especially prevalent in natural products.

The variance in colors and textures is not a defect, but merely a characteristic and most natural products will require sealing prior to grouting and may require ongoing maintenance.

All customers are most welcome to order any samples before purchase to ensure they want and are happy with what they are buying.

 

Deliveries:

Standard(3-5 working days) UK: £60

Off Shore Deliveries : Not available

All deliveries are honoured between 3-5 working days on stocked items. Please leave a phone number to be passed on to the couriers so we can deliver in a timely manner.

All deliveries are to the first business point and are not carried inside the property by the couriers.

Cut off time for next working day deliveries is 12pm.

We are not responsible for any delays from the 3rd party couriers we use how ever work actively with them to ensure timely deliveries.

 

Clearance items:

Any clearances items are fit for purpose until unless stated and may not be in the original packaging. This doesn't effect the usability or quality of the items in any way or means.